Hernandez Brothers Lawn Care & Landscaping (“we”, “us”) is a family-owned lawn care company in the Charlotte, North Carolina area. This page explains, in plain language, what this website collects and what we do with it. It describes what the site actually does today. If that changes, this page changes.
What we collect
- What you send us through the contact form: your name, phone number, email address, property address, and anything you write in the message box. Only your name and one way to reach you are required.
- Basic technical information: when you use the form, our spam protection and hosting provider see your IP address and browser details. We keep a short-lived count of form attempts per IP address to stop abuse. We do not keep your personal details in any log.
- Site usage: we use an analytics service to understand which pages people visit and how the site is used, including session replays of how visitors move through pages. Form inputs are masked, and session recording is disabled on the contact page.
Why we collect it
- To reply to your request and schedule a walk-through of your property.
- To keep the contact form free of spam and automated abuse.
- To see which pages are useful so we can improve the site.
We do not sell your information, and we do not use it for advertising or share it with marketers.
How your details travel and where they live
When you submit the form, we save your request in restricted website storage before confirming it. We also queue an email notification. Presence Pulse, our website operator, receives and helps route these requests for Hernandez Brothers. A delayed email does not remove the saved request.
Services this site relies on
- Vercel hosts the website and processes form submissions on our behalf.
- Cloudflare Turnstile checks that a form submission comes from a person, not a bot. It may set a cookie and collects device and browser signals to do that.
- Resend delivers the notification email that contains your form details.
- Upstash provides restricted storage for requests, optional saved drafts, notification status, and spam-prevention counters.
- Presence Pulse operates the website and helps Hernandez Brothers receive and recover requests.
- PostHog provides site analytics and session replay. It uses cookies or browser storage to recognize a returning browser. Form inputs are masked.
- Google Fonts supplies the typefaces. Fonts are served through our host, not fetched from Google by your browser.
Cookies
The contact form uses an essential browser cookie to protect access to your saved request and optional server draft. It also keeps a local draft on your device when browser storage is available. If you choose to save an unfinished request on our server, we save those details before you submit. Clearing cookies can prevent this browser from reopening a saved request; you can still call us for help. Analytics and spam-protection services may also use cookies or browser storage.
How long we keep it
We keep saved requests and notification records while we need them to respond and maintain business records. Server drafts remain until removed by the website operator. Local drafts remain on your device until cleared by the form or your browser. Call either owner if you want us to find, correct, or delete your saved details, including drafts and notification emails.
Children
This site is for homeowners and property managers. It is not directed at children under 13, and we do not knowingly collect information from them.
Your choices
- You never have to use the form. You can call either owner directly.
- You can ask us what we have on file for you, ask us to correct it, or ask us to delete it.
- You can decline or clear cookies in your browser.
Changes
If we change what the site collects, we will update this page and the date at the top.
Contact
Jose L. Hernandez: (980) 205-1619
Rafael Hernandez: (704) 605-5686
Or write to us through the contact page. Hablamos español.